Cash On Delivery Available
Open Box Parcel ServiceFrequently Asked Questions
Shipping & Delivery:
What is the delivery timeframe?
For orders within Rawalpindi and Islamabad, we offer express delivery within 120 minutes, while for orders outside Rawalpindi and Islamabad, the estimated time is 3-4 business days.
What are the available international shipping orders?
For international shipping, we require advance payment and additional customs duties, taxes and fees may apply.
Are there any shipping charges?
A flat shipping fee of PKR 300 applies on each order.
Special Order Request:
What if a specific item I am looking for is not available at the website?
We can arrange it for you within 2-3 days.
Order Status and Tracking:
How can I check the status of my order?
You can check the status of your order by logging into your wojozo account.
How can I track my order?
To track the order, you can use the tracking number and enter it on the designated tracking platform.
Warranty:
How long is the warranty period for devices purchased from wojozo?
All devices come with a comprehensive one-year warranty.
What does the warranty cover?
The warranty covers manufacturing defects and faults in the product.
Refund and Exchange:
How can I initiate a refund or exchange?
Reach out to our support team and they will guide you through the process.
What does the warranty cover?
The product must be unused, in its original packing, and have all the relevant invoices.
How long do I have to initiate a refund or exchange request?
You have 48 hours from the date of purchase to initiate a request.
Payments:
What are the payment options available at wojozo?
Payment options include Direct Bank Transfer, Cash on Delivery, and QR payment.
Can I pay in installments for my purchase?
Wojozo's installment payment options may vary. Please contact the support team or refer to the website for information on installment plans.
How long do I have to initiate a refund or exchange request?
You have 48 hours from the date of purchase to initiate a request.