Shipping & Returns

Shipping Policy

Thank you for choosing wojozo as your trusted destination for all your tech needs. We strive to provide an exceptional shopping experience by providing top-quality products, convenient payment options, fast delivery, and outstanding after-sales service. Please take a moment to review our shipping policy below:

Delivery Time

● For orders within Rawalpindi and Islamabad, we offer express delivery within 120 minutes once your payment is confirmed.
● For orders outside Rawalpindi and Islamabad, the estimated delivery time is 3-4 business days

Shipping Charges

● A flat shipping fee of PKR 300 will apply on each order.

Payment Methods

● Payment options include Direct Bank Transfer, Cash on Delivery (COD), and QR payment for a seamless transaction experience.

Order Tracking

● Contact our customer support team through the chat support on our website, to track your order. You can reach out to our support team, and they will assist you in tracking the progress of your shipment.

Delivery Partner

● We partner with reliable third-party logistics services to ensure prompt and secure delivery of your orders. These partners are chosen based on their proven track record in handling delicate and valuable tech products.

Delivery Address

● During the checkout process, provide accurate and complete delivery information. Please ensure that your full name, address, and contact details are correct. This information will help us ensure a smooth delivery process.

International Shipping

● For international shipping, we require total advance payment, including the cost of the products and shipping charges. Once the delivery details are shared, we will calculate the shipping charges and add them to the payment.
● Please note that additional custom duties, taxes, and fees may apply, which will be the customer responsibility.

Warranty and After-Sale Service

● All our devices come with a comprehensive one-year official warranty. If you encounter any problem with the purchase, our dedicated team is available to assist you. For any warranty claims or posts-purchase assistance, contact our customer support team.

Returns & Exchange Policy

At WOJOZO, we value our customers and strive to provide the best shopping experience. We understand that sometimes a product may not meet your expectations or there may be a need for refund or exchange. For your satisfaction, we have implemented the following refund and exchange policy.

Eligibility for Refund

● The product must be unused and in its original packing.

● The product must have all the relevant invoices.

● The product must be eligible for a refund based on the special terms mentioned in the warranty.

Timeframe

● You have 48 hours from the date of purchase to initiate a refund or exchange request.

Return Process

● To initiate a refund or exchange, reach out to our support team. They will guide you through the process and with the necessary instructions.

● You have to fill a return form which includes details such as your name, contact information, order number, product detail and reason for return.

Refund Process

● All our devices come with a comprehensive one-year warranty.

● This warranty covers manufacturing defects and faults in the product.

● Contact our support team for assistance if you encounter any problem with your device within the warranty period.

Warranty

● Once we receive your returned item and inspect it, we will notify you of the status of your refund.

● If your return is approved, we will initiate a refund to your original payment method.

● Please note that it may take some time for the refund to be processed in your account, depending on the payment method

Note: Please remember that certain conditions and expectations may apply to our refund and exchange policy. These conditions will be communicated during the purchase or exchange process. At WOJOZO, we are committed to providing exceptional after-sale service and ensuring your satisfaction with our products. If you have any further questions or concerns regarding our refund and exchange policy, please do not hesitate to contact our support team, who will happy to assist you.

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